Screenshot 35

Service delivery in the education, policy sector

In this report, we have analysed the service delivery management of the Ministry of Education and Science (MES) of the Republic of North Macedonia (RNM) with a focus on the opportunity for citizens to provide feedback and whether this feedback is published and serves as a basis for plans to further improve services.

The institution provides approximately 67 central services to its diverse group of users/youngsters (pupils, students), elderly people, and people with disabilities. Hence, we considered this institution to represent the whole social structure of the country, since its final users are citizens from different demographic categories from different age groups to citizens with disabilities. The analysis should be an accurate reflection of the service delivery management in the public sector in the Republic of North Macedonia even though we focused on one sector-specific institution in education.

The education sector is a broad field that encompasses many public institutions, such as the Bureau for Development of Education (BDE), elementary schools, high schools, universities and the faculties, which are the universities’ editions, the State Education Inspectorate, and the State Examination Centre. However, for the purpose of this analysis, we have selected the central services that the Ministry of Education and Science provides, which does not include the university-level services which according to the Law on Higher Education from 2020 are autonomous in their functioning and have a high level of decentralisation from the MES.

For the purpose of conducting this analysis, we have obtained information on the subject of analysis from relevant government websites, relevant research analysis, FOI requests, and in-depth interviews with relevant employees from the MES.

The post Service delivery in the education, policy sector appeared first on EPI.

Продолжи со читање

  • Concluding ceremony within EESC

    In Brussels, under the slogan “Stand up for democracy, speak up for Europe”, the closing ceremony of the mandate of President Oliver Röpke at the European Economic and Social Committee (EESC) was held.✨ The event highlighted the Committee’s contributions to strengthening democracy, the role of youth, civil society, and equality in Europe. Representatives from all […]
    The post Concluding ceremony within EESC first appeared on Finance Think.
    The post Concluding ceremony within EESC appeared first on Finance Think.

  • Caravan Via Egnatia Wins 2025 European Innovative Teaching Award

    We are pleased to announce that the educational board game Caravan Via Egnatia, developed within the Via Egnatia Project, has been awarded the 2025 European Innovative Teaching Award (EITA) in the category of Secondary Education. The European Innovative Teaching Award is an initiative of the European Commission, established in the 2020 Communication on achieving the […]

  • Empowering Journalism in the Western Balkans: Grants Available for Local Media

    Small and local media outlets across the Western Balkans are invited to apply for support aimed at boosting their internal development, operational sustainability, and digital adaptation. The initiative aims to ensure the long-term viability and independence of media organisations in Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia through tailored technical and structural […]
    The post Empowering Journalism in the Western Balkans: Grants Available for Local Media first appeared on Metamorphosis.

  • Balkan Media Truck is Starting Its Journey

    The Balkan News Truck is starting its journey across 20 cities in six Western Balkan countries: Kosovo, Bosnia and Herzegovina, Montenegro, Albania, North Macedonia and Serbia, from September to November 2025. The first stop is Prizren, Kosovo, on September 8, followed by Mitrovica on September 9, Peja on September 10, and wrapping up the Kosovo […]
    The post Balkan Media Truck is Starting Its Journey first appeared on Metamorphosis.